Project

What Is a Project?

A Project is the focused workspace inside a Tenant where you build a specific service or business solution. It groups together the systems, entities, connectors, automations, connections, and configurations needed for a particular outcome.

If the Tenant is the company's office, the Project is a specific room where a team is building something.

Why Do Projects Exist?

Without Projects, everything in a Tenant would become one giant list. Projects create focus. They let you say:

• "This setup belongs to customer A."
• "This network is for our sales process."
• "This automation belongs to our invoicing service."
• "This test flow is only for sandbox use."

What Can a Project Represent?

A Project may represent a wide range of business scenarios:

• A customer implementation
• An internal process improvement
• A data integration initiative
• A new digital service
• A proof of concept
• An AI-assisted workflow
• A commercial offering built on top of the platform

What Can a Project Contain?

Inside a Project, you can set up:

• Entities and Systems
• Connectors and Automations (Assets)
• Object publications and configuration rules
• Connection settings and object flow definitions
• Initialization activities
• Team members and environment-specific setup

Real-World Example

The IT organization from our Tenant example runs several initiatives: incident-to-runbook automation, infrastructure provisioning workflows, and compliance reporting. The IT team creates three different Projects — one for each initiative. Each Project has its own systems (ServiceNow, Jira, AWS), connectors, and automations, keeping everything organized by purpose.

What a Project Is Not

A Project is not the company itself (that's the Tenant). It is not a single system. It is not necessarily a customer contract. A Project is the workspace where a business solution is put together.